Celestial Butterfly
Celestial Butterfly Support

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Welcome to Celestial Games Support

You have two possible options: Submit a Ticket or View Existing Tickets.

When opening a new ticket, please select the appropriate category and kindly ensure that all fields are filled correctly.

ATTENTION: Any false or incomplete information will not be considered, and poorly filled-out tickets will not be processed.

This applies to all games under Celestial Games. We kindly ask for a minimum level of respect towards our staff, who dedicate their time to helping players and supporting the community. A polite greeting, such as "Hello," at the beginning of your ticket is always appreciated before making any request for assistance.

To follow a ticket, you can do so under "View Existing Tickets". You will need to enter the ticket number you wish to follow, along with your associated email address.

Please note: Tickets are handled within 24-48 hours.

Thank you for choosing Celestial Games Support!

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For any reports regarding a player\'s abusive or inappropriate behavior, please note that we are not Linden Lab. We only intervene in cases of abuse or inappropriate behavior reported within the group or on the main sim of Celestial Butterfly. If incidents occur in private messages or outside of Celestial Butterfly, we encourage you to submit your report to Linden Lab at Linden Lab\'s reporting page. Thank you for your understanding.

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Knowledgebase

  • Top articles
Question: What should I do with my Elder Butterfly?

Category: Butterfly Breedable Frequently Asked Questions (FAQ)

Answer: When your butterfly reaches 31 days old, it becomes an Elder and can no longer be mated with another butterfly. You have two options for your Elder butterfly: Turn it into a "Pet": It will n...

Question: What happens if I release my Elder butterfly to heaven?

Category: Butterfly Breedable Frequently Asked Questions (FAQ)

Answer: If you choose to release your Elder butterfly to heaven, select the [Ascendia] option in the [Potions] panel of your HUD. This action is free, but once sent, the butterfly will be deleted from...

How can I know when an Event Stump ends?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: When an owner starts an Event Stump, a notification is sent in local chat, visible only to players who are online and wearing the HUD.   There is no timer to show when the event ends, and it w...

Staff Team Overview

Category: Celestial Games CSR (FAQ)

       Admins: Vynk Boccaccio (Languages: French / English) GregT Frimon (Languages: French / English / Dutch) Utopiasales Resident (Languages: French / English / Dutch)These are the main admini...

Question: How do I craft potions?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: To craft potions, you must be level 7. At this level, you can craft essence potions, which are not usable directly but serve as the base ingredients for crafting bonus XP potions or Hunt Time...

Question: How should players treat the CSR (Customer Support Representatives)?

Category: Celestial Butterfly Hunt Frequently Asked Questions (FAQ)

Answer: The CSRs (Customer Support Representatives) are an essential part of Celestial Games, and their role goes beyond just assisting players—they are passionate members of our community who help cr...

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