Welcome to Celestial Games Support

Celestial Games Support – Ticket System Instructions

You have two possible options:

• Submit a Ticket

• View Existing Tickets

✅ When opening a new ticket:

Please select the appropriate category and make sure all fields are filled correctly.

⚠️ IMPORTANT:
Any false or incomplete information will not be considered.
Poorly written tickets will not be processed.

This applies to all games under Celestial Games.

We kindly ask for a minimum level of respect towards our staff, who dedicate their time to helping players and supporting the community. A polite greeting, such as "Hello", at the beginning of your ticket is always appreciated before making any request.

 Follow-up on a ticket

To follow up on a ticket, use the "View Existing Tickets" option.
You will need:

• The ticket number

• The email address used during the request

 Tickets are processed within 24 to 48 hours.

 Name Changes in Our System (NOT Second Life)

If you purchase a name change from Linden Lab (LL) in Second Life, your new name is not automatically updated in our game system.
This is normal and expected — but rest assured:
✅ You can continue playing normally with your old name in the HUD and game.

However, if you would like to update your name inside our system (Celestial Games):

Starting August 1st, 2025
Name Change Processing Fee: L$1000

This covers the manual update of your entire player data across the game. It is a time-consuming process that affects your HUD, profile, game data, and player records.

 Suspended Accounts – Unlock Policy

If your account has been banned due to 6X red cross alerts, and it is not related to autoclick detection, you may request a one-time unlock:

 Unlock Processing Fee: L$100

Please submit a support ticket with the subject "Unlock Request" and explain your case. Only non-autoclick related suspensions are eligible.

Thank you for choosing Celestial Games Support